NSQF-Delivery Management Cell Agent.pdf

Delivery Management Cell Agent

  • Job DescriptionDelivery Management Cell Agents, are also known as Query Resolution Executives. Individuals in this role, who work out of customer care centers or corporate offices, are responsible for tracking the shipment, coordinating with other departments and resolving the customer queries. They are a key part of customer service as they are responsible for quick resolution of customer's issues and resolution of their queries.  
  • CodeLSC/Q3032
  • SectorTransportation, Logistics & Warehousing
  • NSQF LevelLevel 4
  • Notional Hours200
  • Accrediting BodiesLogistics Skill Council
  • Certifying BodiesLogistics Skill Council
  • Proposed Occupation

    to track the shipment, coordinate with other departments and resolve the customer queries.

  • International Comparability

    Under Study

  • Progression Pathway

    Supervisor Role or Senior Executive Level. Refer to Annexure 8.

  • Planned arrangements for RPL

    Refer to Annexure 11

  • Qualification File NSQF-Delivery Management Cell Agent.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level
    LSC/N3027: Prepare for delivery management Mandatory 50 4
    LSC/N3028: Perform delivery management Mandatory 70 4
    LSC/N3029: Perform post-delivery management activities Mandatory 50 4
    LSC/N3051 : Maintain health, safety and security standards during delivery management Mandatory 30 4