NSQF- CCE-Call Centre – Relationship Centre.pdf

CCE-Call Centre – Relationship Centre

  • Job Description Individuals at this job provide customer service by handling, following  and resolving walk-in customer’s queries, requests  and  complaints and proactively recommend/sell organization’s products and services.
  • CodeTEL/Q0101
  • SectorTelecom
  • NSQF LevelLevel 4
  • Notional Hours120
  • Accrediting BodiesTelecom Sector Skill Council
  • Certifying BodiesTelecom Sector Skill Council
  • Proposed Occupation

    CCE-Call Centre – Relationship Centre

  • Progression Pathway

    Will give access to Sr. Executive ,Team Leader and Asst. Manager

  • Qualification File NSQF- CCE-Call Centre – Relationship Centre.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level
    TEL/N0105 (Shop/Showroom/Outlet and self-management Mandatory 200 (Cumulative Notional Hour for all NOS) 4
    TEL/N0106 Sell, Up-sell, and cross – sell Mandatory 4
    TEL/N0107 Service desk and customer management Mandatory 4
    TEL/N0108 Monitor and analyse self-performance Mandatory 4
    TEL/N0109 Maintain records and Data expertise Mandatory 4