NSQF- CCE- Repair Centre.pdf

CCE – Repair Centre

  • Job DescriptionIndividuals at this job provide customer service by interacting with walk-in customers. They also handle, follow-up and resolve customer’s queries, requests and complaints, in a timely manner.
  • CodeTEL/Q2200
  • SectorTelecom
  • NSQF LevelLevel 4
  • Notional Hours120
  • Accrediting BodiesTelecom Sector Skill Council
  • Certifying BodiesTelecom Sector Skill Council
  • Proposed Occupation

    CCE – Repair Centre

  • Progression Pathway

    Will give access to Sr. Executive ,Team Leader and Asst. Manger

  • Qualification File NSQF- CCE- Repair Centre.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level
    TEL/N2200 (Managing queries / complaints of walk-in customers) Mandatory 200 (Cumulative Notional Hour for all NOS) 4
    TEL/N2201 (Identify issues and troubleshoot) Mandatory 4
    TEL/N2202 (Co-ordination for replacement/repair) Mandatory 4