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Qualification details
NSQF- CCE- Repair Centre.pdf
CCE – Repair Centre
- Job DescriptionIndividuals at this job provide customer service by interacting with walk-in customers. They also handle, follow-up and resolve customer’s queries, requests and complaints, in a timely manner.
- CodeTEL/Q2200
- SectorTelecom
- NSQF LevelLevel 4
- Notional Hours120
- Accrediting BodiesTelecom Sector Skill Council
- Certifying BodiesTelecom Sector Skill Council
- Proposed Occupation
CCE – Repair Centre
- Progression Pathway
Will give access to Sr. Executive ,Team Leader and Asst. Manger
- Qualification File NSQF- CCE- Repair Centre.pdf
- Supporting Documents
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Formal structure of the qualification
Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level TEL/N2200 (Managing queries / complaints of walk-in customers) Mandatory 200 (Cumulative Notional Hour for all NOS) 4 TEL/N2201 (Identify issues and troubleshoot) Mandatory 4 TEL/N2202 (Co-ordination for replacement/repair) Mandatory 4