NSQF- Customer Care Executive (Call Centre).pdf

Customer Care Executive (Call Centre)

  • Job DescriptionIndividuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.
  • CodeTEL/Q0100
  • SectorTelecom
  • NSQF LevelLevel 4
  • Notional Hours120
  • Accrediting BodiesTelecom Sector Skill Council
  • Certifying BodiesTelecom Sector Skill Council
  • Proposed Occupation

    Customer Care Executive (Call Centre)

  • International Comparability


  • Progression Pathway

    Will give access to Senior Executive, Team Leader and Asst. Manager

  • Qualification File NSQF- Customer Care Executive (Call Centre).pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level
    TEL/N0100 Attend/Make customer calls Mandatory 200 (Cumulative Notional Hour for all NOS) 4
    TEL/N0101 Resolving customer query, request, complaint Mandatory 4
    TEL/N0102 Develop customer relation Mandatory 4
    TEL/N0103 Report and Review Mandatory 4
    TEL/N0104 Proactive Selling Optional 4