NSQF-Bell Captain.pdf

Bell Captain

  • Job DescriptionThe individual at work supervises the bell desk activities in a hotel
  • CodeTHC/Q0103)
  • SectorTourism & Hospitality
  • NSQF LevelLevel 5
  • Notional Hours400
  • Accrediting BodiesTourism and Hospitality Skill Council
  • Certifying BodiesTourism and Hospitality Skill Council
  • Proposed Occupation

    Front Office Management

  • International Comparability

    Not yet established

  • Progression Pathway

    Concierge

  • Qualification File NSQF-Bell Captain.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level
    THC/N0111: Plan and prepare for bell desk services in the assigned area Mandatory 80 5
    THC/N0112: Supervise and manage the bell desk activities Mandatory 80 5
    THC/N0105: Welcome and assist the guest for check in at the hotel Mandatory 40 5
    THC/N0106: Explain the guest about the facility and service offerings Mandatory 40 5
    THC/N0107: Attend to guest requirements Mandatory 40 5
    THC/N9901: Communicate with customer and colleagues Mandatory 30 Common Across all Levels
    THC/N9902: Maintain customer-centric service orientation Mandatory 20 Common Across all Levels
    THC/N9903: Maintain standard of etiquettehospitable conduct Mandatory 20 Common Across all Levels
    THC/N9904: Follow gender and age sensitive service practices Mandatory 20 Common Across all Levels
    THC/N9906: Maintain health and hygiene Mandatory 10 Common Across all Levels
    THC/N9907: Maintain safety at workplace Mandatory 20 Common Across all Levels