NSQF-Captain.pdf

Captain

  • Job DescriptionThe individual at work manages inventory, trains the staff, delegates work, and monitors the food and beverage service operations in order to provide good dining experience to customers.
  • CodeTHC/Q0306
  • SectorTourism & Hospitality
  • NSQF LevelLevel 6
  • Notional Hours350
  • Accrediting BodiesTourism and Hospitality Skill Council
  • Certifying BodiesTourism and Hospitality Skill Council
  • Proposed Occupation

    Food & Beverage Service

  • International Comparability

    Not yet established

  • Progression Pathway

    Outlet Manager

  • Qualification File NSQF-Captain.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level
    THC/N0312: Supervise food & beverage service Mandatory 80 6
    THC/N0313: Manage customer service Mandatory 60 6
    THC/N0314: Manage inventory and staff Mandatory 60 6
    THC/N9901: Communicate with customer and colleagues Mandatory 30 Common Across all Levels
    THC/N9902: Maintain customer-centric service orientation Mandatory 20 Common Across all Levels
    THC/N9903: Maintain standard of etiquettehospitable conduct Mandatory 20 Common Across all Levels
    THC/N9904: Follow gender and age sensitive service practices Mandatory 20 Common Across all Levels
    THC/N9905: Maintain IPR of organisation and customers Mandatory 10 Common Across all Levels
    THC/N9906: Maintain health and hygiene Mandatory 10 Common Across all Levels
    THC/N9907: Maintain safety at workplace Mandatory 20 Common Across all Levels
    THC/N9909: Learn a foreign or local language(s) including English Mandatory 20 Common Across all Levels