Kitting and Labelling Executive in the Logistics industry is also known as Kitter, Labeller, Warehouse Associate and Kitting Executive. Individuals in this role need to collect components required to make one complete product, verify this with the bill of materials and pack them. Their responsibilities include labelling the packed kit for easy identification.
Lead Couriers are also known as Consignment Handling Supervisors. Individuals in this role are supervisors working in service stations and hubs who are responsible for supervising the delivery and pickup activities. They are a crucial part of courier operations as they mange entire delivery/pick-up activities, prioritize based on deadlines, optimize the route to enhance operational efficiency and lead the team of delivery/pick-up executives.
Loader/Unloader in the Logistics industry is also known as Loader, Transport Associate. Individuals in this role need to identify goods based on the product code, unload them from the truck onto the inbound area and move them to the staging area. A similar sequence is done for loading. Their responsibilities include identifying damaged goods and moving goods safely.
Loading Supervisors are also known as Dispatch Supervisors or Supervisors. Individuals in this role are responsible for checking inbound or outbound goods, recording information regarding the shipment of goods, allocating work and supervising the loading and unloading function. They are typically found in warehouses with large scale operations and may also perform certain activities of the warehouse supervisor role as required.
Mail Handlers are also known as Courier Handlers or Handlers. Individuals in this role are staff working in service stations and hubs who are responsible for unloading mail bags that arrive at the sorting center, moving them to the sorting area and loading the sorted mail onto the respective mail trucks. They are a key part of the operations as mail bags have to be moved from trucks to the sorting area.
Material Handling Equipment (MHE) Maintenance Technician in the Logistics industry is also known as MHE Maintenance Associate. Individuals in this role are responsible for the smooth functioning of MHE. Individuals are responsible for picking items according to an inventory list. They are required to carry out preventive and breakdown maintenance to ensure that the MHE are consinuously available. Additional responsibilities include maintaining records pf maintenance activities carried out and preparing detailed reports.
A Reach Truck Operator is also known as MHE Operator, Reach Truck Assistant. Individuals in this role are responsible for transporting material from staging area to the storage racks, moving items from the storage racks to the picking area and assisting in inventory counts.
Receiving Assistants are also known as receiving clerks. Individuals in this role are responsible for completing the paperwork and receiving inbound consignments, checking them against invoices, identifying missing or defective items and processing returns with the distributor. They also help with cross docking, entering information regarding goods received and their storage location in the computer system and forwarding invoices to accounts payable.
Shipment Bagging Agents are also known as Consignment Baggers. Individuals in this role, who work in service stations and hubs, are responsible for bagging and de-bagging shipments and tagging them with bar code stickers. They are a key part of the operations as shipments have to be bagged and labeled for transportation.
Shipment Classification Agents are also known as Classification Executives. Individuals in this role, who work out of corporate offices, are responsible for updating the system with pre-clearance documentation and creating the Bill of Entry/Shipping Bill. They are a key part of the clearance team as they perform a vital role of classification of shipments according to their type and document the same.
Shipment Query Handlers are also known as Contact Center Executives. Individuals in this role, who work out of customer care centers or corporate offices, are responsible for providing customer service support over the phones and re-directing the calls to the concerned department, or to the Delivery Management Cell. They are a key customer-facing role in the courier subsector.
Transport Consolidators are also known as Transport Order Mergers or Consolidators. Individuals in this role typically consolidate smaller or numerous loads/orders according to destination that pass through their station or hub into outbound trucks for final delivery.
Transport Cordinators are also known as Transport Controllers or Route Coordinators. Individuals in this role are responsible for monitoring all consignments in real time, identifying and rectifying problems and confirming that the customer has received the order.