Individuals in this job are responsible for reconciliation of customer accounts through payment follow ups, sending payment reminders, investigating and solving customers' problems, which may lead to delay in payments, communicate the right information to the customers.
Individuals in this job are responsible for communication materials supporting product development, program delivery and client services.
Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either preexisting email templates or customized mails to the query requirement.
Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.
Individuals at this job are responsible for ensuring that software systems are fully deployed, implemented and functioning and are configured with the appropriate hardware requirements.
Individuals in this job are responsible for conceptualizing and developing a product based on customer/market needs. Involvement is in all aspects of software development including requirements analysis, design, implementation and testing.