Clearance Support Agents are also known as Clearance Process Executives. Individuals in this role are staff who work in corporate offices and are responsible for assessing additional information required for shipment clearance, contacting the consignee/consignor to obtain the required documents and submitting them to the customs to get inbound/outbound shipment clearance. They are a key part of the clearance team as they perform the role of customer-facing to obtain the required documents and update them on the clearance status.
Consignment Booking Assistant is also known as Booking Assistant, Booking Clerk or Order Booker. Individuals in this role are responsible for receiving customer order details, checking market prices, availability and making bookings with transport companies to pick up the consignment. They are also responsible for going to the client location, checking the goods, preparing the Lorry Receipt (LR), updating the information in the computer system and billing.
Consignment Tracking Executives are also known as Consignment Trackers or Consignment Tracking Clerks. Individuals in this role are responsible for tracking each consignment at regular intervals as it moves from origin to its destination along the suggested route. They coordinate with the truck driver, transport companies and transport authorities to update real time information on the system.
Courier Branch Sales Executives are also known as Retail Sales Executives or Branch Sales Representatives. Individuals in this role, who work out of Service Stations, are responsible for addressing enquiries, booking couriers based on walk-ins, categorizing new customers and sourcing new business with regular customers. They are a key customer-facing role in the organization who are responsible for informing the customers regarding different products of the company.
Courier Claims processor are also known as Claims Processors. Indiviadual in this role are responsible for receiving claims, assessing the shipments concerned to ensure the claim is genuine and estimating the reimbursable amount. They are a specialized role who are also responsible for coordinating with other departments, conducting interviews and filling out forms for insurance claims.
Courier Delivery Executives are also known as Delivery Executives or Couriers. Individuals in this role are on-the-road staff who are responsible for collecting packages from the local office and delivering them to the customers at their doorstep. They are also responsible for verifying customer ID, collecting payment, if applicable and obtaining customer signature. They are a critical part of courier operations as shipment delivery is a crucial activity.
Courier Institutional Sales Executives are also known as Field Sales Executives. Individuals in this role are sales staff who are out on the field and responsible for development of new business, retention of existing clients and realization of payments. They are an integral part of the sales team who are responsible for managing the relationship with several institutional clients of an organization.
Courier Pick-up Executives are also known as Pick-up Executives or Courier Collection Executives. Individuals in this role are on-theroad staff who are responsible for collecting packages from the corporate customer's doorstep, completing the paperwork, and delivering the package to the local collection center. They are a key customer facing role who are also responsible for preparing air waybills and informing customers of different products and services of the company.
Courier Sorters are also known as Mail Sorters or Sorting Agents. Individuals in this role, who work in both service stations and hubs, are responsible for sorting outbound/inbound mail items according destination hub/service center in preparation for delivery. They are a key part of the operations as both outbound and inbound mail items have to sorted for efficient operations.
Data Feeder – Warehouse, in the Logistics industry is also known as system executive, data analyst, data entry operator and system analyst. Individuals in this role need electronically process all orders and provide database management support for warehouse operations. Responsibilities include logging orders, maintaining reports, generating pick lists and schedules.
Delivery Management Cell Agents, are also known as Query Resolution Executives. Individuals in this role, who work out of customer care centers or corporate offices, are responsible for tracking the shipment, coordinating with other departments and resolving the customer queries. They are a key part of customer service as they are responsible for quick resolution of customer's issues and resolution of their queries.
Documentation Assistants are also known as transportation assistants. Individuals in this role are responsible for carrying out the paperwork required for dispatching outbound trucks and checking the documents while receiving inbound trucks so that they comply with business and legal requirements.
Goods Packaging Machine Operators are also known as Goods Packaging Operators or Packaging Operators. Individuals in this role are responsible for operating packaging equipment to pack goods and pasting labels onto the sealed packing cases. In case of large scale operations, the labelling operation might be done by a separate person.
Inventory Clerk in the Logistics industry is also known as Inventory Executive. Individuals in this role need to collect the stored items list, perform physical counting of goods, cross checking the physical count with the system numbers. Their responsibilities include locating missing items for reconciliation and preparing detailed reports for the management.
Key Consignor Executives are also known as Key Account Executives or Key Account Managers. Individuals in this role, who work closely with key clients, are responsible for maintaining relationships with existing key clients, identifying prospective key clients and develop business opportunities with them. They are an integral part of the sales team who are responsible for managing the relationship with several key clients of an organization.