Q-file -Debt Recovery Agent.pdf

Debt Recovery Agent

  • Originally Approved
  • Last Revised
  • Code2019/BFSI /BFSISSC/02943
  • SectorBFSI
  • NSQF LevelLevel 4
  • Notional Hours200
  • Accrediting BodiesBanking financial services and insurance sector skill council (BFSISSC)
  • Certifying BodiesBanking financial services and insurance sector skill council (BFSISSC)
  • Proposed Occupation

    Debt Recovery Agent

  • Progression Pathway

    Debt Recovery Agent

  • Planned arrangements for RPL

    Existing Debt Recovery Agents can be certified using RPL

  • Qualification File Q-file -Debt Recovery Agent.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level
    BSC/N2307 (Understand basic banking functions and credit products) Mandatory 100 4
    BSC/N2308 (Understand operational aspects of debt collection) Mandatory 30 4
    BSC/N2309 (Follow necessary soft skills to interact with debtors) Mandatory 40 4
    BSC/N2310 (Be familiar with the case laws on recovery issues) Mandatory 5 4
    BSC/N9902 (Communicate effectively and achieve customer satisfaction) Mandatory 15 4
    BSC/N9903 (Maintain integrity and ethics) Mandatory 5 4
    BSC/N9904 (Focus on teamwork) Mandatory 5 4
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