Retail Sales Personnel

• Job DescriptionRetail Sales Personnel A Sales Personnel is one who interact with customers, promote and sells product, provide customer services, display merchandise as well as handles store operations including inventory and cashiering, to maximise the business etc. . The work he/she perform includes the following:  Promote products and services.  Perform suggestive and cross-selling.  Interact with customers face to face.  Provide customer service.  Handle merchandise.  Manage stock inventories.  Arrange display of merchandise.  Perform cashiering.
• Originally Approved
• Last Revised
• Code2019/RET/NESC/02920
• SectorOrganised Retail
• NSQF LevelLevel 4
• Notional Hours1500
• Accrediting BodiesNorth East Skill centre (NESC)
• Certifying BodiesNorth East Skill centre (NESC)
• Proposed Occupation

  Retail Sales Personnel

• International Comparability

  Govt. of Assam has signed a MoU with Institute of Technical Education
  (ITE) Education Services (ITEES), Singapore as the knowledge partner to
  establish NESC. The proposed course curriculum has been formulated by
  ITEES in concurrence with the international standards as well as Indian retail
  standards and norms.
  About ITE
  The Institute of Technical Education is a vocational education institution in
  Singapore that provide pre-employment program to secondary school
  leavers and continuing education and training to working adults. It comes
  under jurisdictions of Government of Singapore and established by Ministry
  of Education.
  ITE reference link
  https://www.ite.edu.sg/
  https://en.wikipedia.org/wiki/Institute_of_Technical_Education

• Progression Pathway

  Progression from the : An individual can progress further, after gaining experience and higher
  studies can lead one to go for level 5 and further to level 7 in a span of 8 years. Graduates of NESC will be employed by department stores, exclusive brand
  outlets, multi brand outlet or companies in the retail business selling
  products and services direct to customers. Some of the job titles to be held
  by graduates include Retail Sales Associate, Retail Assistant, Cashier,
  Customer Service Associate and Sales Executive which may further progress
  to Store supervisor, Visual Merchandiser, Department Manager to Store
  manager level with relevant experience.
  Occupational Map. Annexure - 7

• Qualification File Q File - Retail Sale personnel.pdf
• Supporting Documents
  • Annexure 12- Curriculam
  • Annexure 4- Occupational map
• Formal structure of the qualification

  Title of unit or other component	Estimated size (Hours)	Level
  Retail Selling( *Trade specific)	100	4
  Retail Operations( *Trade specific)	125	4
  Retail Promotions( *Trade specific)	125	4
  Store Display/ Visual Merchandise( *Trade specific)	100	4
  Effective Communication( *Trade/Course specific)	125	4
  Professional Image and Etiquette( * Trade/Course specific)	100	4
  Customer Service( * Trade/Course specific)	125	4
  Conversational English ( *Employability and life skill specific)	325	4
  Software Applications ( *Employability and life skill specific)	125	4
  Understanding Foreign Cultures ( *Employability and life skill specific)	125	4
  Entrepreneurship ( *Employability and life skill specific)	125	4
  Total	1500