Retail Sales Specialist cum Cashier_QF.pdf

Retail Sales Specialist cum Cashier

  • Job DescriptionIndividuals in this position interact with customers in a consultative manner by giving specialized service and product demonstrations to maximize business in a retail environment whilst striving for continuous improvements in levels of services rendered by implementing effective customer relationship management tools and techniques. They also provide service at the cashiering point by processing payments made by customers towards purchases made by them.
  • Originally Approved23rd NSQC - August 2019
  • Last Revised-
  • Code2019/RET/RASCI /3519
  • SectorOrganised Retail
  • NSQF LevelLevel 4
  • Notional Hours392
  • Accrediting BodiesNSDC
  • Certifying BodiesRetailers Association’s Skill Council of India (RASCI)
  • Proposed Occupation

    Store Operations

  • International Comparability

    N/A

  • Progression Pathway

    Professional Progression: Retail Team Leader
    Academic Progression: Nil

  • Planned arrangements for RPL

    The RPL process will be aligned to RPL guidelines comprising of below steps:
    1. Mobilization process to be undertaken by Agency identified by SSC as per scheme guidelines.
    2. Counselling & Pre-screening of candidates to be conducted as per SSC defined pre-screening criteria.
    3. Orientation of enrolled candidates by certified Trainers as per scheme guidelines.
    4. Final Assessment to be conducted by certified assessors of SSC affiliated Assessment Agencies.
    5. Certification to be done as per scheme Guidelines by SSC.

  • Qualification File Retail Sales Specialist cum Cashier_QF.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Estimated size (Hours) Level
    1. Service cash point / POS 16 4
    2. Follow point-of-sale procedures for age-restricted products 16 4
    3. Process customer orders for goods 20 4
    4. Process part exchange sale transactions 20 4
    5. Process credit applications for purchases 12 4
    6. Process payments towards customer purchases 20 4
    7. Process cash and credit transactions 20 4
    8. Process returned goods 20 4
    9. Keep the store secure 16 4
    10. Maintain health and safety 20 4
    11. Demonstrate products to customers 20 4
    12. Help customers choose right products 20 4
    13. Provide specialist support to customers facilitating purchases 20 4
    14. Maximize sales of goods & services 20 4
    15. Provide personalized sales & post-sales service support 20 4
    16. Create a positive image of self & organization in the customers mind 12 4
    17. Resolve customer concerns 20 4
    18. Organize delivery of reliable service 12 4
    19. Improve customer relationship 20 4
    20. Monitor and solve service concerns 10 4
    21. Promote continuous improvement in service 10 4
    22. Work effectively in a retail team 18 4
    23. Work effectively in an organization 10 4
    Sub Total A 392
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