Service Fulfillment Executive QF (1).pdf

Service Fulfillment Executive

  • Job DescriptionThis individual in the job role receives stores goods in retail operations, processes customer orders and delivers the products to the customers at their premises in Retail operations and e-commerce working environment. S/he engages with the customer for various transactions like accepting and processing payments, customer queries, and product returns.
  • Originally Approved1st NSQC-NCVET August, 2020
  • Last Revised-
  • Code2020/RET/RASCI/03882
  • SectorOrganised Retail
  • NSQF LevelLevel 3
  • Notional Hours300
  • Accrediting BodiesRetailers Association’s Skill Council of India (RASCI)
  • Certifying BodiesRetailers Association’s Skill Council of India (RASCI)
  • Proposed Occupation

    Consumer Sales

  • International Comparability


  • Progression Pathway

    Seller Activation Executive

  • Planned arrangements for RPL

    The RPL process will be aligned to RPL guidelines comprising of below steps
    1. Mobilization process to be undertaken by Agency identified by SSC as per scheme guidelines
    2. Counselling Pre-screening of candidates to be conducted as per SSC defined pre-screening criteria
    3. Orientation of enrolled candidates by certified Trainers as per scheme guidelines
    4. Final Assessment to be conducted by certified assessors of SSC affiliated Assessment Agency
    5. Certification to be done as per scheme Guidelines by SSC

  • Qualification File Service Fulfillment Executive QF (1).pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Estimated size (Hours) Level
    (i) RAS/N0101 To receive and store goods in retail operations v1.0 36 1
    (ii) RAS/N0102 To deliver products to customers v1.0 48 1
    (iii) RAS/N0112 To process customer orders for goods v1.0 40 2
    (iv) RAS/N0116 To process cash and credit transactions v1.0 28 2
    (v) RAS/N0124 To Provide information and advice to customers v1.0 36 3
    (vi) RAS/N0117 To process returned goods v1.0 28 2
    (vii) RAS/N0121 To maintain health and safety v2.0 24 3
    (viii) RAS/N0130 To create a positive image of self organisation 24 3
    (ix) RAS/N0137 To work effectively in a retail team v2.0 14 3
    (x) RAS/N0138 To work effectively in an organisation 14 3
    Total 300
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