QF Assistant Duty Manager..pdf

Assistant Duty Manager – Patient Relation Services

  • Job DescriptionThe individual at this job supervise front desk activities for maintaining a professional work environment, team supervision, administrative support, supervisory support, office harmony, crisis handling, office morale, customer service under the guidance of manager. They assist for planning, implementing, monitoring daily activities at front desk/medical desk including Inpatient & out patient in healthcare set up
  • Originally Approved23rd NSQC - August 2019
  • Last Revised-
  • Code2019/HLT/HSSC/3359
  • SectorHealthcare
  • NSQF LevelLevel 6
  • Notional Hours1100
  • Accrediting BodiesNational Skill Development Corporation (NSDC) and Healthcare Sector Skill Council
  • Certifying BodiesHealthcare Sector Skill Council
  • Proposed Occupation

    The individual at this job supervise front desk activities and hence work in
    administrative support, supervisory support, office harmony, crisis handling,
    office morale, customer service under the guidance of manager.

  • International Comparability

    While writing the NOSs the UK NOSs were also referred to and an effort was
    taken to maintain comparability in the technical part of the NOSs.

  • Progression Pathway

    Progression will be possible in both academic as well as professional area as:
    Trainer or Duty Manager – Patient Relations Services

  • Planned arrangements for RPL

    HSSC has developed RPL policy to conduct pre assessment of students for
    gap analysis as per NOS, sharing the gap & final assessments of students and certification. It is explained in section 1 under Assessment, Point 2

  • Qualification File QF Assistant Duty Manager..pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Estimated size (Hours) Level
    HSSC/N 6109: Manage hospital Front Desk Class Room & Skill Lab Training = 700 hours 6
    HSSC/N 6110: Coordinate in house operations at healthcare facility 6
    HSSC/N 6111: Implement & undertake corrective action in view of hospital policy, administration and work rules Clinical/Laboratory Training (OJT) = 400 hours 6
    HSS / N 9615: Maintain Interpersonal relationship with colleagues, patients and others 6
    HSS /N9616: Maintain professional & medico-legal conduct 6
    HSS /N9617: Maintain a safe, healthy and secure working environment 6
    HSS /N9618: Follow biomedical waste disposal and infection control policies and procedures 6
    Total 1100 Hrs
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