QF_ATS_Asst Front Office Manager.pdf

Assistant Front Office Manager (ATS)

  • Job Description ASSISTANT FRONT OFFICE MANAGER co-ordinates front-office activities of hotel or motel and resolves all sorts of problems arising from guests' complaints, reservation, room assignment activities, unusual requests and enquiries. Adheres to hotel policies, established operating procedures and co-ordinates with other departments.
  • Last Revised
  • Code2018/OAFM/DGT/02695
  • SectorOffice Administration & Facility Management
  • NSQF LevelLevel 5
  • Notional Hours3640
  • Accrediting BodiesDirectorate General of Training (DGT)
  • Certifying BodiesDirectorate General of Training (DGT)
  • Proposed Occupation

    Assistant Front Office Manager   has a wide scope of Employability ranging from self-employment, contractual employment to Hotels, restaurant kitchen. On successful completion of this course, the candidates shall be gainfully employed in industries for following occupations:

    • Front Office
    • Customer Service Executive (Meet and Greet)
  • International Comparability

    1.  Existence of any official document suggesting the comparability of the qualification with the qualifications in other countries is not known.

    2.  However, NAC holder trainees are getting employment in many Gulf countries, European countries, Australia, New Zealand, Singapore etc.

  • Planned arrangements for RPL
    1. Only those candidates will be allowed to appear in the Test conducted by NCVT as Private candidate who have already acquired the National Trade Certificate.
    2. Three (03) years experience of the candidates wishing to appear as Private candidate after obtaining NTC should be in the same trade in which he proposed to acquire the National Apprenticeship Certificate.
    3. Private candidates possessing the minimum educational qualification required for engagement as an apprentice in that particular trade and the minimum experience as stated above would only be permitted.
    4. Candidates are to be sponsored by an establishment and should not be entertained directly.
    5. Only, the experience acquired by the candidate in an establishment implementing the Apprentices Act, 1961 should be considered and such certificate should be issued by the Officer In-charge of Training of that establishment.
  • Qualification File QF_ATS_Asst Front Office Manager.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Estimated size (Hours) Level
    Register maintenances in hotel front office. 120 5
    Knowledge about various departments in hotels. 120 4
    Maintain etiquettes in front office. Sense of grooming. 160 5
    Communication skill development and personal appearance. 180 5
    Procedure for reservation and make/receive payments by online and telephone. 180 5
    Online money transfer for bill payment. Handling credit bills. 200 5
    Procedure for check-out and check –in. Procedures for group check –in. Procedures for room extension and skipper. Advance check -in and check –out. Booking of walk- in guests. 200 5
    Standard and control of master key. Handling key card machines. 200 5
    Arrangement for luggage. 200 5
    Total (Block-I) 1560 5
    Inform guests about room and emergency exit and fire assembly points. Use of Errand cards. 300 5
    Handle guest complaints and feedback. Safety locker management. 300 5
    Handle incoming and outgoing e-mails. Lost and Found procedure. 300 5
    Handle Epbax System. Answer and making calls. 300 5
    Knowledge of statutory compliance particular to trade requirement. 300 5
    Receive Guests, handle Reservation, Enquires, Guest Complaints, Arrival, Departures, Computer Packages and perform routine duties in the Front Office Department. 300 5
    Knowledge of Basic front office Vocabulary, International airlines and tourism industry. 280 5
    Total (Block-II) 2080 5
    Basic Training, internal assessment and Examination 500 5
    Total 4140 5
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