Q- File_Customer Care Executive_VI.pdf

Customer Care Executive-PwD VI

  • Last Revised-
  • Code2020/PWD/SCPWD/04062
  • SectorPersons with Disability
  • NSQF LevelLevel 4
  • Notional Hours312
  • Accrediting BodiesSkill Council for Persons with Disability
  • Certifying BodiesSkill Council for Persons with Disability
  • Qualification File Q- File_Customer Care Executive_VI.pdf
  • Supporting Documents
  • Formal structure of the qualification
    Title of unit or other component Mandatory/ Optional Estimated size (Hours) Level
    Handling touch screen user interface (Bridge Module) Mandatory 4
    Calling and Messaging (Bridge Module) Mandatory 3
    Reading books and documents (Bridge Module) Mandatory 4
    Web browsing and E-mail (Bridge Module) Mandatory 3
    Other daily use applications (Bridge Module) Mandatory 4
    Reading Braille (Basic/ Uncontracted Braille in English/ local language) (Bridge Module) Mandatory 12
    Writing Braille (basic/ un contracted) English/ local language (Bridge Module) Mandatory 12
    Pre-Cane Skills Sighted Guide and Walking Alone Technique (Bridge Module) Mandatory 5
    Cane Travel Techniques and Devices (Bridge Module) Mandatory 10
    Outdoor Practical (Bridge Module) Mandatory 15
    Introduction to Customer Care Executive (Bridge Module) Mandatory 5 4
    key Concepts (Bridge Module) Mandatory 27 4
    Soft Skills and professional skills (TEL/N0100, TEL/N0101, TEL/N0102, TEL/N0103, TEL/No104) Mandatory 30 4
    Technical Skills (TEL/N0100, TEL/N0101, TEL/N0102, TEL/N0103, TEL/N0104) Mandatory 57 4
    Computer Knowledge and Practice TEL/N0100 (TEL/N0101, TEL/N0102, TEL/N0103, TEL/N0104) Mandatory 21 4
    Language Skills (TEL/N0100 TEL/N0101 TEL/N0102 TEL/N0103 TEL/N0104) Mandatory 10 4
    Attend and Make Calls (TEL/N0100) Mandatory 17 4
    Resolve customer Query/ Request and Complaint (QRC) (TEL/N0101) Mandatory 18 4
    Develop Customer relationship (TEL/N0102) Mandatory 13 4
    Report and Review (TEL/N0103) Mandatory 12 4
    Proactive Selling (TEL/N0104) Mandatory 18 4
    Program wrap up and getting started (Bridge Module) Mandatory 12 4
    Total 312
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