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Customer Care Executive-Voice (Divyangjan)-LV

NQR Code:QG-04-PWD-01703-2023-V1.1-SCPWD.

  • Old Code: QG-04-PWD-01703-2023-V1.1-SCPWD.

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About this Qualification

Job Description

Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
12th Passed No Experience None
11th Passed 1 year None
3 year Diploma after 10th Pursuing No Experience None
10th Passed 1 year NTC/NAC
10th Passed No Experience NTC
10th Passed 2 years None
8th Passed 1 year None
10th Pursuing Continuous Schooling No Experience None
Previous NSQF qualification of Level 3 2 years None
Previous NSQF qualification of Level 3.5 1 year None

Progression Pathway

  • Associate – Customer Care (Voice and Non-Voice)

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Bridge Module (PwD) PWD/M/LV/02 V1.0 Mandatory 240 0 4
Make outbound calls to customers SSC/N3020 V2.0 Mandatory 450 12 4
Manage your work to meet requirements SSC/N9001 V2.0 Mandatory 45 1 4
Maintain a healthy, safe and secure working environment SSC/N9003 V2.0 Mandatory 45 1 4
Employability Skills DGT/VSQ/N0101,V1.0 Mandatory 60 2 4