ITeS BPO Executive - Voice

The purpose of this qualification is to make the trainees understand and improve their ‘Soft Skills’ or ‘Inter Personal Skills’, along with a focus to improve their communicating ability in English and also Computer skills for office automation with IT tools, and Cybersecurity and Overview of emerging future skills such as AI, Cloud Computing, IoT, Data Analytics, etc. so as to enhance their opportunities towards meaningful employability. As an ITeS BPO Executive, individuals will adeptly handle various responsibilities crucial to the smooth operation of client services. This includes efficiently managing customer inquiries, processing transactions and providing exceptional customer support across diverse communication channels. Moreover, they will demonstrate proficiency in utilizing industry-standard software and tools to ensure accurate data management and timely delivery of services. With a strong emphasis on continuous self-development, these professionals will be primed to adapt swiftly to evolving industry demands, and advanced IT future skills, thereby enhancing their employability and contributing effectively to organizational success.