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Telehealth Services Coordinator

NQR Code:QG-04-HE-04218-2025-V2-HSSC
  • Old Code: QG-04-HE-04218-2025-V2-HSSC

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About this Qualification

Job Description

Telehealth Services Coordinator serves as point-of-contact for telehealth services at either referral/patient/primary health care provider's site or specialty/consultation/secondary/tertiary healthcare provider's site. They support physicians, patients and other providers in using widespread e-Health services. Their key responsibilities include organizing teleconference, scheduling appointments, setting up telehealth equipment as needed, maintaining inventory, billing, database management with proper documentation and promoting telehealth services in local community especially in locations where there is limited access to healthcare providers.

Eligibility Criteria

Criteria 1 Criteria 2 Experience Training Qualification
None None 2 years None
Previous NSQF qualification of Level 3 3 years None
Previous NSQF qualification of Level 3.5 1.5 Years None
12th Passed No Experience Equivalent
10th Passed 3 years Equivalent
11th Passed 1.5 Years None

Progression Pathway

  • Horizontal Mobility: NSQF Level 4: Hospital Front Desk Coordinator Vertical Mobility NSQF Level 5: Patient Relation Associate

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
Provide assistance to healthcare services provider for telehealth services HSS/N5805, v3.0 Mandatory 150 5 4
Prepare and manage the set-up for teleconsultation HSS/N5803. v3.0 Mandatory 150 5 4
Manage Telehealth Facility and coordinate for telehealth services HSS/N5806,v3.0 Mandatory 90 3 4
Promote the telehealth services and its alternate utilization as per needs and protocols HSS/N5802, v3.0 Mandatory 60 2 4
Employability Skills (30 Hours) DGT/VSQ/N0101, Version 1.0 Mandatory 30 1 3