ncvet-help[at]gov[dot]in
Beta Version
+91 11 25788001-11

Certificate Course in ITES BPO, Soft Skills & Communicative English

NQR Code:2021/ITES/NIELIT/04684

  • Old Code: 2021/ITES/NIELIT/04684

    Copy
About this Qualification

Job Description

Qualifiers will be trained in Soft Skills, ITeS & Communicative English as per Industry Standards. Qualifiers will be suitable for ITeS BPO jobs, Trainer, Career Counselor, Service & Hospitality Industry etc

Progression Pathway

  • Empowers learners to continuously develop one-self to take on more responsibilities. Enhances employability through the practice of these skills.

Learning Module In Job Role/Qualifcation

National Occupation Standards (NOS)/Module NOS Code Mandatory/ Optional Estimated size (Hours) Nos Credit Level
(i) SOFT SKILL N.A. N.A.
1. What is Soft Skills N.A. N.A.
2. Self Esteem & Stress Management N.A. N.A.
3. Communication Skills N.A. N.A.
4. Listening Skills N.A. N.A.
5. Leadership Skills N.A. N.A.
6. Problem Solving N.A. N.A.
7. Team Work N.A. N.A.
8. Corporate Culture N.A. N.A.
9. CRM- The Management Model N.A. 90 hrs (Theory = 36 hrs, Practical = 54 hrs) N.A. 4
10. Telephone Etiquettes & Call Handling Skills N.A. N.A.
11. Time Management N.A. N.A.
12. Questioning Techniques N.A. N.A.
13. Cover letter & Resume writing N.A. N.A.
14. Group Discussion N.A. N.A.
15. Mock P.I./Role plays N.A. N.A.
16. Mock G.D./ Role plays N.A. N.A.
17. Personal Interview skills N.A. N.A.
18. Public Speaking and Presentation Skills N.A. N.A.
(ii) COMMUNICATIVE ENGLISH N.A. N.A.
1. Understanding the communication process N.A. N.A.
2. The different types of communication methods N.A. N.A.
3. Communicating in English N.A. N.A.
4. First language (Mother Tongue) Interference N.A. N.A.
5. Importance of listening when learning English N.A. N.A.
6. Organs of speech N.A. N.A.
7. Vowels & Vowel sounds practice N.A. 80 hrs (Theory = 32 hrs, Practical = 48 hrs) N.A.
8. Consonants & Consonant sounds practice N.A. N.A.
9. Pronunciation N.A. N.A.
10. Vocabulary N.A. N.A.
11. Speaking as a language skill N.A. N.A.
12. Business Communication N.A. N.A.
13. Public Speaking and Presentation Skills N.A. N.A.
14. Presentation by trainees N.A. N.A.
(iii) COMPUTER SKILLS N.A. N.A.
1. Introduction to Computer N.A. N.A.
2. Introduction to Operating System N.A. N.A.
3. Word Processing N.A. N.A.
4. Spreadsheets N.A. N.A.
5. Presentation N.A. 80 Hrs. (Theory = 32 hrs, Practical = 48 hrs) N.A. 3
6. Introduction to Internet and WWW N.A. N.A.
7. E-mail, Social Networking and e- Governance Services N.A. N.A.
8. Digital Financial Tools and Applications N.A. N.A.
9. Overview of Future skills & Cyber Security N.A. N.A.
Total (A) N.A. 250 Hrs. (Theory = 100 hrs, Practical = 150 hrs) N.A. 4